Effective date: April 16, 2026
Last updated: April 16, 2026

These Terms of Service (“Terms”) govern your use of pacificsoftwareventures.com and any products, content, or services offered by Pacific Software Ventures (“PSV,” “we,” “us”). By accessing the site or engaging PSV, you agree to these Terms. If you do not agree, please do not use the site.

1. Scope and precedence

These Terms cover use of the PSV website and any PSV engagement unless a signed Master Services Agreement (MSA) or Statement of Work (SOW) is in place between you and PSV. Where an MSA or SOW exists, its terms control over anything inconsistent in this document for the scope of that engagement.

2. Services

PSV provides AI consulting, custom AI employee design and deployment, custom software development, and related advisory services. Specific engagement scope, pricing, timelines, and deliverables are defined in an MSA or SOW. Nothing on this website constitutes an offer to provide services on specific terms; every engagement begins with a written agreement.

3. Client ownership of deliverables

Clients own all code, models, workflows, configurations, training data, prompts, and outputs developed specifically for them under a PSV engagement. Upon completion of the engagement and payment of undisputed fees, PSV transfers all rights, title, and interest in these deliverables to the client, except for any pre-existing PSV intellectual property (base tooling, general-purpose utilities, internal libraries, methodology, and templates) used as a building block. Any such pre-existing PSV IP is licensed to the client on a perpetual, royalty-free, non-exclusive, worldwide basis solely for the permitted scope of use described in the engagement.

4. PSV pre-existing intellectual property

PSV retains ownership of its methodology, frameworks, templates, reusable components, general-purpose utilities, and any improvements to these that are not specific to a single client. Website content, including text, graphics, logos, and images, is the property of PSV and is protected by copyright, trademark, and other applicable laws.

5. AI-specific provisions

Because AI employees behave differently than traditional software, the following apply to every PSV engagement that includes AI or agent work:

Output quality and human review.AI employees can produce incorrect, incomplete, or misleading output (“hallucinations”). PSV builds guardrails, evaluations, and human-in-the-loop safeguards into every system we ship. You are responsible for reviewing and approving AI output before acting on it in a regulated, financial, medical, or otherwise high-stakes context.
Third-party model providers. Our systems rely on third-party model providers (including Anthropic and OpenAI). Their terms of service, acceptable use policies, and data processing terms apply to model usage and flow through to you. PSV will identify the relevant providers in the SOW.
Training data and inputs. You represent that data you provide to PSV for model inputs, fine-tuning, or retrieval does not contain personal data, protected health information, payment card data, or confidential information of third parties that is not permitted to be processed by model providers under our configured policies.
Prompt and data confidentiality. PSV treats client prompts, context, retrieval sources, and outputs as confidential and will not use them to train public models. Any deviation requires explicit written consent in the MSA or SOW.
Model drift and deprecation. Model providers routinely update and deprecate models. PSV will give clients reasonable written notice of material model deprecations or behavior changes, and will work with clients to migrate systems.
Ownership of outputs. Outputs generated for a client under an engagement belong to the client, subject to third-party model provider terms governing raw model outputs.

6. Acceptable use of the website

You agree to use this website only for lawful purposes and in a way that does not infringe the rights of others. Prohibited activities include:

Attempting to gain unauthorized access to our systems, networks, or data.
Scraping, crawling, or automated access without PSV’s prior written permission.
Uploading or transmitting malicious code, viruses, or other harmful content.
Activities that disrupt, overload, or degrade site availability.
Collecting information about other users or visitors without consent.
Using the site or any PSV system to violate any applicable law, regulation, or third-party right.

7. Third-party links

The site may contain links to third-party websites. PSV does not control and is not responsible for the content, policies, or practices of those sites. You access them at your own risk.

8. Disclaimer of warranties

Except as expressly stated in an MSA or SOW, the website and all content on it are provided “as is” and “as available” without warranties of any kind, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation. PSV does not warrant that the site will be available at all times or free from errors. Some jurisdictions do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

9. Limitation of liability

To the maximum extent permitted by law, PSV’s total aggregate liability arising out of or relating to these Terms or your use of the website will not exceed the greater of (a) the amounts paid by you to PSV in the 12 months immediately preceding the event giving rise to the claim, or (b) one hundred US dollars ($100).

In no event will PSV be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, even if advised of the possibility of such damages. Nothing in these Terms limits liability for fraud, willful misconduct, or any other liability that cannot be excluded under applicable law.

10. Indemnification

Each party will defend, indemnify, and hold the other harmless from third-party claims, damages, and reasonable expenses (including attorneys’ fees) arising out of (a) breach of these Terms, (b) gross negligence or willful misconduct, or (c) infringement of third-party intellectual property rights by materials the indemnifying party provides. Engagement-specific indemnities are governed by the applicable MSA or SOW.

11. Dispute resolution and arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the website will be resolved by binding arbitration administered by JAMS in San Francisco, California, under the JAMS Comprehensive Arbitration Rules and Procedures then in effect. Judgment on the award may be entered in any court of competent jurisdiction.

Class action waiver. Disputes will be arbitrated on an individual basis. You and PSV each waive any right to participate in a class, collective, or representative action.

Exceptions. Either party may (a) bring a claim in small-claims court if it qualifies, and (b) seek injunctive or other equitable relief in court to protect intellectual property rights or confidential information.

12. Governing law and venue

These Terms are governed by the laws of the State of California, excluding its conflict-of-laws rules. For any matter not subject to arbitration under Section 11, the exclusive venue is the state or federal courts located in San Francisco County, California, and each party consents to personal jurisdiction there.

13. Force majeure

Neither party is liable for delays or failures in performance caused by events beyond its reasonable control, including natural disasters, fire, flood, pandemic, war, terrorism, civil unrest, labor disputes, government actions, power or telecommunications outages, or failures of upstream cloud, hosting, or model providers. The affected party will take reasonable steps to mitigate and resume performance.

14. Severability

If any provision of these Terms is held invalid or unenforceable by a court of competent jurisdiction, that provision will be modified only to the extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

15. Entire agreement

These Terms, together with any MSA, SOW, Data Processing Agreement, and our Privacy Policy, constitute the entire agreement between you and PSV regarding the website and any engagement, and supersede all prior or contemporaneous understandings on the subject.

16. Assignment

You may not assign or transfer these Terms without PSV’s prior written consent. PSV may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law, with written notice to you.

17. Amendments

PSV may amend these Terms from time to time. Material changes will take effect 30 days after being posted on this page, with the updated effective date at the top. Your continued use of the website after the effective date constitutes acceptance of the revised Terms. For changes required by law, shorter notice may apply.

18. Contact

For legal notices or questions about these Terms:

Legal email: legal@pacificsoftwareventures.com
General email: zed@pacificsoftwareventures.com
Mail: Pacific Software Ventures, San Francisco, California, USA

Terms of service.